Privacy Policy
Last updated: February 26, 2026
Summary of Key Points
• We collect only the information necessary to provide and improve our journaling service.
• Your journal entries are encrypted using AES-256 encryption and isolated at the account level.
• We do not sell your personal information to third parties.
• You can delete your account and all associated data at any time.
• Ondo is a journaling tool, not a mental health service.
• Your journal data is processed by Anthropic (Claude) and OpenAI solely to provide AI-powered features. We do not use your data to train the AI models.
Welcome to Ondo ("we," "our," or "us"). Ondo is an AI-powered journaling app designed for self-reflection and personal growth, developed by Onda Labs. We are committed to protecting your privacy and maintaining your trust. This Privacy Policy describes how we collect, use, store, and protect your information when you use our mobile application and related services. By using Ondo, you agree to the practices described in this policy.
Information We Collect
A. Information You Provide
Account Information: When you create an account using Apple or Google Sign-In, we receive basic profile information such as your name and email address.
Profile Preferences: During onboarding, you may provide preferences to personalize your experience, including display name, journaling tone, and personal growth goals.
Entries: We collect the content of your journal entries to provide the core Ondo experience. Your entries are processed by third-party AI services (Anthropic and OpenAI) to generate personalized reflections, conversation responses, and memory for contextual recall.
Feedback: If you contact us or submit feedback, we collect that information to respond and improve our services.
B. Information Collected Automatically
Usage Data: We collect anonymized information about how you interact with the app, such as feature usage and session frequency, to improve the user experience.
Device Information: We collect basic device information (e.g., operating system, device type) for compatibility and performance optimization.
Notification Tokens: If you enable push notifications, we collect a device token solely to deliver notifications you have requested.
How We Use Your Information
We use your information for the following purposes:
Service Delivery: To provide AI-powered journaling features, including personalized reflections, conversation responses, and memory continuity. This involves sending your journal entries and conversation data to Anthropic (Claude) for AI-generated responses and to OpenAI for memory .
Personalization: To tailor the app experience based on your stated preferences and goals.
Service Improvement: To analyze anonymized, aggregated usage patterns and improve our features and AI models.
Communications: To send notifications you have enabled and respond to your inquiries.
Billing: To process and manage subscriptions for premium features.
How We Share Your Information
We do not sell your personal information.
We share data with service providers only as necessary to operate our service:
AI Processing Providers: To provide AI-powered reflections, conversation responses, and personalized memory, we send your journal entries and conversation data to the following third-party AI services:
• Anthropic (Claude): processes your journal entries and conversations to generate AI-powered reflections, responses, and insights.
• OpenAI: enables personalized memory and contextual recall.
Data sent to these providers is used solely for processing your requests in real time. These providers do not use your data to train their AI models, per their API terms of service. All data is encrypted in transit (TLS) and subject to strict contractual protections.
Cloud Infrastructure: Your data is stored on secure, industry-standard cloud infrastructure with enterprise-grade security certifications.
Payment Processors: We use third-party payment processors to handle subscription transactions. We do not store your payment card details.
Analytics Services: We use analytics tools to understand app usage in aggregate. This data is anonymized and cannot be used to identify individual users. We may also disclose information if required by law, to protect our rights, or in connection with a merger or acquisition (with notice to you).
Data Security
We implement robust security measures to protect your personal information:
Encryption: All journal entries and personal data are encrypted using AES-256 encryption, both in transit and at rest.
Account Isolation: Your data is strictly segregated at the account level. Each user's entries are stored and processed independently, ensuring no cross-account data access.
Access Controls: We enforce strict internal access controls. Employee access to user data is limited, logged, and audited.
Anonymization: Analytics and usage data are anonymized before processing, removing any identifiable information. While no system is completely secure, we are committed to protecting your data using industry best practices and continuously improving our security posture.
Data Retention
We retain your personal information and journal entries for as long as your account remains active.
Upon account deletion:
• Your profile information, journal entries, and all associated data will be permanently deleted from our active systems within 30 days.
• Backup copies may persist for up to 90 days before automatic deletion.
Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can view your profile information and journal entries within the app at any time.
Correction: You can update your profile information through the app settings.
Deletion: You can delete your account and all associated data at any time through the app settings. Deletion requests are processed promptly.
Data Export: You may request a copy of your data by contacting us at the address below.
Notifications: You can manage or disable push notifications through your device settings. To exercise any of these rights, please contact us using the information in Section 10 or use the in-app settings.
Important Disclaimers
Ondo is not a medical or mental health service.
Ondo is designed as a personal journaling and self-reflection tool. It does not provide medical advice, psychological counseling, diagnosis, or treatment of any kind. The AI-generated reflections are not a substitute for professional care. If you are experiencing a mental health crisis, thoughts of self-harm, or need immediate support, please contact:
• National Suicide Prevention Lifeline: 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/
Please seek help from a qualified healthcare professional for any mental health concerns.
Children's Privacy
Ondo is not intended for use by anyone under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice within the app or by other appropriate means. Your continued use of Ondo after such notice constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@ondalabs.co.
Privacy Policy
Last updated: February 26, 2026
Summary of Key Points
• We collect only the information necessary to provide and improve our journaling service.
• Your journal entries are encrypted using AES-256 encryption and isolated at the account level.
• We do not sell your personal information to third parties.
• You can delete your account and all associated data at any time.
• Ondo is a journaling tool, not a mental health service.
• Your journal data is processed by Anthropic (Claude) and OpenAI solely to provide AI-powered features. We do not use your data to train the AI models.
Welcome to Ondo ("we," "our," or "us"). Ondo is an AI-powered journaling app designed for self-reflection and personal growth, developed by Onda Labs. We are committed to protecting your privacy and maintaining your trust. This Privacy Policy describes how we collect, use, store, and protect your information when you use our mobile application and related services. By using Ondo, you agree to the practices described in this policy.
Information We Collect
A. Information You Provide
Account Information: When you create an account using Apple or Google Sign-In, we receive basic profile information such as your name and email address.
Profile Preferences: During onboarding, you may provide preferences to personalize your experience, including display name, journaling tone, and personal growth goals.
Entries: We collect the content of your journal entries to provide the core Ondo experience. Your entries are processed by third-party AI services (Anthropic and OpenAI) to generate personalized reflections, conversation responses, and memory for contextual recall.
Feedback: If you contact us or submit feedback, we collect that information to respond and improve our services.
B. Information Collected Automatically
Usage Data: We collect anonymized information about how you interact with the app, such as feature usage and session frequency, to improve the user experience.
Device Information: We collect basic device information (e.g., operating system, device type) for compatibility and performance optimization.
Notification Tokens: If you enable push notifications, we collect a device token solely to deliver notifications you have requested.
How We Use Your Information
We use your information for the following purposes:
Service Delivery: To provide AI-powered journaling features, including personalized reflections, conversation responses, and memory continuity. This involves sending your journal entries and conversation data to Anthropic (Claude) for AI-generated responses and to OpenAI for memory .
Personalization: To tailor the app experience based on your stated preferences and goals.
Service Improvement: To analyze anonymized, aggregated usage patterns and improve our features and AI models.
Communications: To send notifications you have enabled and respond to your inquiries.
Billing: To process and manage subscriptions for premium features.
How We Share Your Information
We do not sell your personal information.
We share data with service providers only as necessary to operate our service:
AI Processing Providers: To provide AI-powered reflections, conversation responses, and personalized memory, we send your journal entries and conversation data to the following third-party AI services:
• Anthropic (Claude): processes your journal entries and conversations to generate AI-powered reflections, responses, and insights.
• OpenAI: enables personalized memory and contextual recall.
Data sent to these providers is used solely for processing your requests in real time. These providers do not use your data to train their AI models, per their API terms of service. All data is encrypted in transit (TLS) and subject to strict contractual protections.
Cloud Infrastructure: Your data is stored on secure, industry-standard cloud infrastructure with enterprise-grade security certifications.
Payment Processors: We use third-party payment processors to handle subscription transactions. We do not store your payment card details.
Analytics Services: We use analytics tools to understand app usage in aggregate. This data is anonymized and cannot be used to identify individual users. We may also disclose information if required by law, to protect our rights, or in connection with a merger or acquisition (with notice to you).
Data Security
We implement robust security measures to protect your personal information:
Encryption: All journal entries and personal data are encrypted using AES-256 encryption, both in transit and at rest.
Account Isolation: Your data is strictly segregated at the account level. Each user's entries are stored and processed independently, ensuring no cross-account data access.
Access Controls: We enforce strict internal access controls. Employee access to user data is limited, logged, and audited.
Anonymization: Analytics and usage data are anonymized before processing, removing any identifiable information. While no system is completely secure, we are committed to protecting your data using industry best practices and continuously improving our security posture.
Data Retention
We retain your personal information and journal entries for as long as your account remains active.
Upon account deletion:
• Your profile information, journal entries, and all associated data will be permanently deleted from our active systems within 30 days.
• Backup copies may persist for up to 90 days before automatic deletion.
Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can view your profile information and journal entries within the app at any time.
Correction: You can update your profile information through the app settings.
Deletion: You can delete your account and all associated data at any time through the app settings. Deletion requests are processed promptly.
Data Export: You may request a copy of your data by contacting us at the address below.
Notifications: You can manage or disable push notifications through your device settings. To exercise any of these rights, please contact us using the information in Section 10 or use the in-app settings.
Important Disclaimers
Ondo is not a medical or mental health service.
Ondo is designed as a personal journaling and self-reflection tool. It does not provide medical advice, psychological counseling, diagnosis, or treatment of any kind. The AI-generated reflections are not a substitute for professional care. If you are experiencing a mental health crisis, thoughts of self-harm, or need immediate support, please contact:
• National Suicide Prevention Lifeline: 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/
Please seek help from a qualified healthcare professional for any mental health concerns.
Children's Privacy
Ondo is not intended for use by anyone under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting a notice within the app or by other appropriate means. Your continued use of Ondo after such notice constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@ondalabs.co.
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© ONDA LABS, INC. -2026. ALL RIGHTS RESERVED.
© ONDA LABS, INC. -2026. ALL RIGHTS RESERVED.
